Terms & Conditions
Once the Operators as detailed in Clause 12 below, (hereinafter referred to as "the Operator"), confirms your booking, a contract is made between you and the Operator under the terms and conditions set out below. Your statutory rights are not affected.
1. BOOKING / ACCEPTANCE
1.1 The Operator accepts a booking on the understanding that a deposit or full payment has been collected and held either by the Operator directly, or by an authorised travel agent on the Operator's behalf. Bookings made via the Operator's own websites are considered as made with the operator directly.
1.2 On confirmation of your booking, subject to availability and at the Operator's discretion, the Operator will reserve your place on your selected products ("trips"). It is your responsibility, as the customer, to check the accuracy of your booking and travel dates. A contract is only made between you and the Operator upon your booking being confirmed and accepted and communication thereof to you or your authorised travel agent (hereinafter referred to as "confirmation").
1.3 On confirmation of your booking, an e-mail will be sent to you.
1.4 In order to reserve your trip: full payment must be made at time of booking. 1.4a) E-mails (indicating full payment) and other documents will not be issued until full payment has been received by the Operator or agent.
1.5 The Operator reserves the right to cancel the booking and apply cancellation charges should full payment not be received.
2. TRAVELLING
2.1 The Operator's tickets / e-tickets are not transferable. Your ticket / (e-mail indicating that full payment has been made) must be produced at any time at the Operator's request. You will also be required to produce your valid passport each time you travel. (Photo identification is required for all trips).
2.2 Baggage is restricted to one reasonable sized suitcase or backpack (maximum weight 20KG), and one small carry-on bag per passenger.
2.3 It is your responsibility to check-in with the Operator 15 minutes prior to the specified departure time. The Operator will not be liable for any service that leaves or arrives later than its specified time, even if as a result you miss a connecting service. The Operator will use its best efforts to ensure that departure and arrival times are met.
3. CANCELLATION & CHANGES
3.1 Cancellation of your booking must be in writing to the Operator (direct or website bookings). If your booking was made through an authorised agent all amendments and cancellations must be made through them (they may also levy cancellation charges in addition to those noted below - please check at time of reservation). When written notification has been received by the Operator, a fee will be levied to cover the costs incurred (25% of booking price being the minimum fee). The amount of the cancellation fee will be dependent on the number of days prior to the departure date of the trip as below (not including day of departure nor the day of notification).
3.2 Where a deposit has been made on a booking and the booking is cancelled by you or your booking agent prior to full payment, or in the circumstances of the balance not being received by the Operator or their authorised agent by the due date, no refund of the deposit will be applicable, nor can it be credited or transferred to any other booking. The following cancellation policies apply:
GENERAL
3.12 If after your booking has been confirmed, you wish to change to an alternative departure date, you may do so subject to the tour being available and minimum notice of 15 days prior to departure. All departure date changes will incur an administration fee of 15 GBP per person per tour. Date changes will only be extended to 3 months from the original departure date.
3.13 If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.
4. YOUR RESPONSIBILITIES
4.1 The trip/tour products offered are forms of transportation. For this reason the Operators representatives cannot offer constant special attention or assistance should you have any physical disability requiring such attention.
4.2 Passengers must be aged 18 years or over. The Operator may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, provided that they are accompanied by a person 18 years or over, there is no upper age restriction.
4.3 Any medical condition or physical condition requiring attention or treatment must be advised in writing to the Operator when you make the booking.
4.4 It is your responsibility to have a valid passport and all necessary visas, permits and certificates on your person for your selected itinerary and to have all necessary vaccinations and to comply with applicable laws.
4.5 You agree to comply with the authority of the Operator's representative and the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If you do not do so, you may, at the discretion of the Operator's representative, be asked to leave the trip. No refunds will be issued in such circumstances.
4.6 You agree that the Operator's representatives may take photographs and films of you while you are a passenger. These may be used in our Group brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
4.7 You agree that the Operator may use any text written in our comments books or recorded in our customer surveys, in our group brochures, website and/or advertising and publicity material without obtaining any further consent or payment in respect of comments.
4.8 There may be times when the Operator's personnel have to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of the Operator. If you do not comply with the said representative and are not compatible with the general enjoyment and well being of members of the trip, we reserve the right to refuse to allow you to continue the trip. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your trip nor if any facilities are curtailed as a result of their actions.
4.9 It is your responsibility to meet the Operator at the pick-up points. Because of the nature of the services, the Operator will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. The Operator will use its best efforts to ensure that departure and arrival times are met.
4.10 The Operators do not tolerate any form of abuse, verbal or otherwise, of its personnel. Any passenger abusing or threatening personnel will automatically forfeit their right to onward travel.
4.11 You are responsible for looking after your personal belongings whilst travelling. The Operator cannot be held responsible for any personal belongings left behind on any trip irrespective of the circumstances.
4.12 It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.
5. INSURANCE
5.1 There is no travel insurance cover included in the price of any pass, ticket, tour, trip or product represented in this website.
5.2 The Operator very strongly recommends that you purchase Travel Insurance that covers all your travels.
5.3 The Operator strongly recommends that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may also wish to indemnify the Operator against all third-party claims, actions, damages and remedies that may be brought against the Operator in respect of your travel needs/requirements.
6. CHANGES BY THE OPERATOR
6.1 The Operators reserve the right to decrease the price of any product. The final price will be confirmed to you before you make your booking.
6.2 No surcharge in respect of costs or currency fluctuations will be applied where a product has been booked and paid in full. However, a surcharge may be necessary at other times should there be significant changes in the following circumstances: (a) Transportation costs including the cost of fuel. (b) Dues, taxes (including road taxes and tolls) or levies charged by the governments or their agencies. (c) Exchange rates. The surcharge will only be made where the increase in cost will affect the price of the Pass by more than 2%.
6.3 The Operator reserves the right to vary, modify or cancel any itinerary, either part or wholly. If this is necessary, they will substitute alternative arrangements of comparable value, or at the Operator's discretion provide a full or partial refund.
6.4 If access to any country or area is prohibited for reasons of force majeure (i.e. circumstances such as political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond the Operator's control) the Operator reserves the right to amend or alter the product, or fully or partially withdraw the programme. If the Operator cannot offer suitable substitute services, you will be entitled to a refund less reasonable expenses incurred by us in respect of your booking. The amount of the refund will be calculated pro-rata based on used portion of the ticket. No compensation will be paid.
6.5 The Operator reserves the right to alter the size of vehicle they use at any time.
7. WEATHER CONDITIONS
Under no circumstances can the Operators be held responsible for any delay, deviation or cancellation due to weather conditions, nor can any trip be cancelled or amended by you at any time on the basis of weather conditions.
8. NO SMOKING POLICY
The Operators operate a No Smoking Policy on all their vehicles.
9. DISPUTE PROCEDURES
9.1 If you have a complaint in respect of any Operator, you should inform the Operator's Representative at the time. Any complaint that cannot be resolved by the Representative should be submitted in writing within 28 days of the incident to the address on this website so that your complaint can be passed to and then investigated by the Operator. The Operators will not consider complaints after the 28 day period.
9.2 The contract and all matters arising in respect hereof shall be subject to English Law unless the Operator agrees otherwise in writing.
9.3 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.
9.4 If you are unsuccessful in any legal action instituted against the Operator, you agree to pay all the Operator's costs, including but not limited to attorney / client costs.
10. CONTRACTING PARTIES
10.1 The booking conditions detailed herein contain the entire contract between you and the Operator. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied by a duly authorised officer or Director of the Operator in writing.
10.2 Your contract is with the Operator. At any time, and at the Operator's complete discretion, the Operator may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which the Operator may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with the Operator. The Operator may at its complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.
10.3 All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst the Operator cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties, the Operator will give reasonable assistance in helping to resolve any reasonable dispute.
10.4 Many accommodation arrangements referred to in this website are provided independently and directly by third party providers (unless stated otherwise). Any such contracts undertaken are made directly between you and the third party accommodation provider. They are subject to the terms and conditions, and limitations of liability, imposed by the provider. All such arrangements are made independently of the Operator, regardless of any help and assistance, which the Operator may provide in securing such arrangements.
10.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this website represents themselves either as contracting with any legal relationship with any such purchaser.
10.6 Every effort is made to ensure website accuracy at the time of going to print, however the Operator cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.
11. VALIDITY
The programmes advertised in this website are valid from the operating season pertaining to each operator as specified in the website, unless stated to the contrary. These Terms and Conditions supersede all previous Terms and Conditions issued and are valid for all reservations made on or after 1st November 2008, until replaced.
12. OPERATING COMPANIES
Untravelled Paths Ltd, 24 Ferncroft Avenue, London, NW3 7PH. Registered no. 06667707
info@untravelledpaths.com
Tel: 08716629521
